bilingual (Spanish/English) Program Manager

DESCRIPTION
Position Overview: CASA of San Mateo County is looking for an experienced human services professional with exceptional interpersonal skills to join our team. The Program Manager is a multifaceted position. The Program Manager’s core responsibility is to assign, manage, and mentor a group of CASA volunteers to provide direct service to children in foster care and youth on probation. The Program Manager is responsible for empowering and assisting 45-60 CASA volunteers assigned to support foster and delinquent children and youth in numerous ways including developing an interpersonal connection; identifying the child’s needs in all domains; ensuring needs are met; monitoring well-being and safety in their home placements; overseeing and supporting academic progress; engaging their children in enrichment activities; facilitating information sharing among professionals; writing reports to the Court to help guide judicial decision making; and providing consistent support through challenging changes. The Program Manager will be part of a team that facilitates orientations and training for prospective and current volunteers.
Duties and Responsibilities:
•    Manage 40-50 actively assigned CASA volunteers in meeting program expectations, which includes reporting to CASA of San Mateo County staff
•    Serve as a resource and dependency Court expert for a core group of CASA Volunteers who develop an interpersonal connection and advocate for a child or youth
•    Interview prospective CASA volunteers
•    Match trained CASA volunteers with children and youth
•    Edit reports written by CASA volunteers to the Juvenile Court Judge
•    Provide basic and on-going training for CASA volunteers which entails evening and/or weekend work
•    Serve as staff expert in content areas relevant to child welfare or youth and children at-risk & develop written materials on the content area
•    Maintain regular communication with all CASA volunteers to ensure high quality of service and provide support, including attending court hearings and other meetings
•    Participate as a team member by sharing your unique skills and knowledge as well as back up other team members when they are not available to their CASA volunteers
•    Ensure that all CASA volunteer and child records are accurate and up to date
Requirements:
•    Bachelor’s degree in related field; Master’s degree preferred
•    Exceptional interpersonal skills
•    Excellent written skills, including the ability to confidently edit the writing of professionals
•    Excellent oral communication skills
•    Ability to present information to intellectually sophisticated audiences
•    Ability to manage and track progress of dozens of children, families, and CASA volunteers
•    Strong understanding of the foster care or delinquency systems.
•    Problem solving and/or mediation skills
•    Open minded, collaborative team player
•    Entrepreneurial spirit
•    Cheerful flexibility and sense of humor
•    Strong belief in the power of human relationships
•    Passion for working with children and families
Other Skills/Abilities Preferred:
•    Two years of case management experience
•    Professional child development, mental health, or education experience, with a preference for a Master’s degree in social work, education or related advanced degree
•    Previous experience working with volunteers and knowledge and understanding of child abuse and neglect and families in crisis
•    Knowledge of San Mateo County
HOW TO APPLY
To apply for the position, please email your resume and a cover letter to careers@casaofsanmateo.org with the subject heading Program Manager. Please no phone calls about the position.
LEVEL OF LANGUAGE PROFICIENCY
Fluent in Spanish and English (oral and written)
PROFESSIONAL LEVEL:
Professional

MINIMUM EDUCATION REQUIRED:
4-year degree

 

Program Manager

DESCRIPTION
Position Overview: CASA of San Mateo County is looking for an experienced human services professional with exceptional interpersonal skills to join our team. The Program Manager is a multifaceted position. The Program Manager’s core responsibility is to assign, manage, and mentor a group of CASA volunteers to provide direct service to children in foster care and youth on probation. The Program Manager is responsible for empowering and assisting 45-60 CASA volunteers assigned to support foster and delinquent children and youth in numerous ways including developing an interpersonal connection; identifying the child’s needs in all domains; ensuring needs are met; monitoring well-being and safety in their home placements; overseeing and supporting academic progress; engaging their children in enrichment activities; facilitating information sharing among professionals; writing reports to the Court to help guide judicial decision making; and providing consistent support through challenging changes. The Program Manager will be part of a team that facilitates orientations and training for prospective and current volunteers.
Duties and Responsibilities:
•    Manage 40-50 actively assigned CASA volunteers in meeting program expectations, which includes reporting to CASA of San Mateo County staff
•    Serve as a resource and dependency Court expert for a core group of CASA Volunteers who develop an interpersonal connection and advocate for a child or youth
•    Interview prospective CASA volunteers
•    Match trained CASA volunteers with children and youth
•    Edit reports written by CASA volunteers to the Juvenile Court Judge
•    Provide basic and on-going training for CASA volunteers which entails evening and/or weekend work
•    Serve as staff expert in content areas relevant to child welfare or youth and children at-risk & develop written materials on the content area
•    Maintain regular communication with all CASA volunteers to ensure high quality of service and provide support, including attending court hearings and other meetings
•    Participate as a team member by sharing your unique skills and knowledge as well as back up other team members when they are not available to their CASA volunteers
•    Ensure that all CASA volunteer and child records are accurate and up to date
Requirements:
•    Bachelor’s degree in related field; Master’s degree preferred
•    Exceptional interpersonal skills
•    Excellent written skills, including the ability to confidently edit the writing of professionals
•    Excellent oral communication skills
•    Ability to present information to intellectually sophisticated audiences
•    Ability to manage and track progress of dozens of children, families, and CASA volunteers
•    Strong understanding of the foster care or delinquency systems.
•    Problem solving and/or mediation skills
•    Open minded, collaborative team player
•    Entrepreneurial spirit
•    Cheerful flexibility and sense of humor
•    Strong belief in the power of human relationships
•    Passion for working with children and families
Other Skills/Abilities Preferred:
•    Two years of case management experience
•    Professional child development, mental health, or education experience, with a preference for a Master’s degree in social work, education or related advanced degree
•    Previous experience working with volunteers and knowledge and understanding of child abuse and neglect and families in crisis
•    Knowledge of San Mateo County
HOW TO APPLY
To apply for the position, please email your resume and a cover letter to careers@casaofsanmateo.org with the subject heading Program Manager. Please no phone calls about the position.
PROFESSIONAL LEVEL:
Professional

MINIMUM EDUCATION REQUIRED:
4-year degree